Terms & Conditions / Policy
TERMS & CONDITIONS
Prices Whilst it is our intention to adhere to the prices in the catalogue we reserve the right to increase prices should the need arise. The fluctuating market means that prices may have to be increased at any time. All prices shown are exclusive of VAT. Some products are zero rated & are indicated by * alongside the price. Special prices are marked with Reduced to Clear & are limited stock.
Carriage/Delivery Carriage is charged at the rate of £7.95 on all orders. Items marked ∆ will incur an additional delivery charge. Certain remote areas of the country & offshore may be subject to surcharge, please contact our office for further information. Some large items do not incur an extra delivery charge. If this is the case it is marked with a Free Delivery van on the page.
Payment Our payment terms are 30 days from date of invoice. We reserve the right to withhold deliveries if your account is overdue & to charge interest at 2.5% per month on the outstanding balance. Goods remain the property of the company until paid in full. Accounts can be paid in cash, by cheque (made payable to Bob Woolmer Sales Ltd), or by BACs. Please use your account number as your payment reference.
BANK: National Westminster Bank
ACCOUNT: Bob Woolmer Sales
ACCOUNT NO: 71286802
SORT CODE: 60-21-28
Receipt Of Goods We will endeavour to despatch orders as complete. Out of stock lines will be dispatched soon thereafter or substituted with similar goods. In the event of there being no alternative you will be advised to re-order. We will advise you of the action taken on our despatch documentation.
Delivery Discrepancies Claims for shortages or goods damaged in transit must be made within 3 days of receipt to our sales office. Please assist us by ensuring that you check the number of parcels & condition of goods at the time of delivery.
Official Order Numbers Please help us to help you by quoting an official order number in your communications. We have been requested by many establishments not to accept orders without an order number. If you know that you must give one, then please do so. Any orders sent in as a confirmation must be clearly marked as such to avoid duplication.
Returns When goods have been correctly supplied as ordered but upon receipt are no longer required, the return of the same for a credit will only be accepted with our prior agreement & providing the goods are in an unused & re-saleable condition. When received back in our warehouse there will be a 15% handling charge deducted. Larger items i.e. Football Goals, will be subject to a minimum handling charge of 20% plus the cost of return carriage. All Nike & Adidas clothing is non-returnable unless faulty or delivered incorrectly. Should a credit note be raised it will remain vaild for 1 year only from the date printed.
Private individuals (i.e. those not ordering on behalf of a company, institution or school etc) are protected under the EU Consumer Rights Directive therefore You may cancel your order on or before the 14th working day following receipt of Goods & receive a full refund (less any costs we have reasonably & properly incurred in relation to processing the Order & delivering the Goods).
Should You wish to return Goods to us We will be happy to provide an exchange or refund provided that:
- You notify us within 14 working days of receiving the Goods by emailing firstname.lastname@example.org
- A returns number, which We will provide via email, is written on the outside of the packaging when the Goods are returned.
- You have taken reasonable care of the Goods whilst in your pocession & they are returned unused & in their original packaging.
- Goods are returned at your cost via a secure delivery method & includes delivery paperwork.
- Goods are returned to: Bob Woolmer Sales, North Frith Farm, Ashes Lane, Tonbridge, Kent TN11 9QU.
If your Order is cancelled at any time then any Goods delivered in accordance with that Order must be returned at your cost.
Ordering Samples Samples are available on request. Please contact our sales office to arrange delivery or a visit by our Representative. Samples must be returned within one month from the date of delivery. Any items left in your possesion after one month are non-returnable & will be charged for.
Made To Order Items Any made to order items are non-returnable. All overmakes must be accepted.
Images Product images are for illustrative purposes only and may differ from the actual product.
Catalogues were correct at the time of publish. For the most up to date prices/product information, please refer to the online shop.