Terms & Conditions / Policy

Whilst it is our intention to adhere to the prices in the catalogue we reserve the right to increase prices should the need arise. The fluctuating market means that prices may have to be increased at any time. All prices shown are exclusive of VAT. Some products are zero rated & are indicated by * alongside the price. Special prices are marked with Reduced to Clear & are limited stock.

Carriage is charged at the rate of £12.95 on all orders. Items marked ∆ will incur an additional delivery charge. Certain remote areas of the country & offshore may be subject to surcharge, please contact our office for further information. Some large items do not incur an extra delivery charge. If this is the case it is marked with a ‘Free Delivery’ van on the page.

Our payment terms are 30 days from date of invoice. We reserve the right to withhold deliveries if your account is overdue & to charge interest at 2.5% per month on the outstanding balance. Goods remain the property of the company until paid in full. Accounts can be paid in cash, by cheque (made payable to Bob Woolmer Sales Ltd), or by BACs. Please use your account number as your payment reference.

BANK:  National Westminster Bank
ACCOUNT:  Bob Woolmer Sales
ACCOUNT NO:  71286802
SORT CODE:  60-21-28

We will endeavour to despatch orders as complete. Out of stock lines will be dispatched soon thereafter or substituted with similar goods. In the event of there being no alternative you will be advised to re-order. We will advise you of the action taken on our despatch documentation.

Claims for shortages or goods damaged in transit must be made within 3 days of receipt to our sales office. Please assist us by ensuring that you check the number of parcels & condition of goods at the time of delivery.

Please help us to help you by quoting an official order number in your communications. We have been requested by many establishments not to accept orders without an order number. If you know that you must give one, then please do so. Any orders sent in as a confirmation must be clearly marked as such to avoid duplication.

When goods have been correctly supplied as ordered but upon receipt are no longer required, the return of the same for a credit will only be accepted with our prior agreement & providing the goods are in an unused & re-saleable condition. When received back in our warehouse there will be a 15% handling charge deducted. Larger items i.e. Football Goals, will be subject to a minimum handling charge of 20% plus the cost of return carriage.

Adidas, Canterbury, Mitre, Nike and Under Armour clothing is non-returnable unless faulty or delivered incorrectly.
Personalised items are non-returnable unless faulty.

Should a credit note be raised it will remain valid for 1 year only from the date printed.

Private individuals (i.e. those not ordering on behalf of a company, institution or school etc) are protected under the EU Consumer Rights Directive therefore You may cancel your order on or before the 14th working day following receipt of Goods & receive a full refund (less any costs we have reasonably & properly incurred in relation to processing the Order & delivering the Goods).

Should You wish to return Goods to us We will be happy to provide an exchange or refund provided that:

  • You notify us within 14 working days of receiving the Goods by emailing sales@woolmersales.co.uk
  • A returns number, which We will provide via email, is written on the outside of the packaging when the Goods are returned.
  • You have taken reasonable care of the Goods whilst in your possession & they are returned unused & in their original packaging.
  • Goods are returned at your cost via a secure delivery method & includes delivery paperwork.
  • Goods are returned to: Bob Woolmer Sales, North Frith Farm, Ashes Lane, Tonbridge, Kent TN11 9QU.

If your Order is cancelled at any time then any Goods delivered in accordance with that Order must be returned at your cost.

Samples are available on request. Please contact our sales office to arrange delivery or a visit by our Representative. Samples must be returned within one month from the date of delivery. Any items left in your possesion after one month are non-returnable & will be charged for.

Any made to order items are non-returnable. All overmakes must be accepted.

Product images are for illustrative purposes only and may differ from the actual product.

Bob Woolmer Sales takes your privacy seriously. Any personally identifiable information you send to us in the course of making an order will be used for that purpose only.

• Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
• Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates from Bob Woolmer Sales).
• Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the website.
• Data recorded by the website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers ‘help’ facility.

Bob Woolmer Sales will not sell or rent your personally identifiable information to anyone, anywhere.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We may collect and track traffic by IP address. An IP address is a number assigned to your computer when you use your browser on internet. We log this information, but this information is never linked to any personally identifying information. It is used to audit the number of visitors coming to our website.

We may use cookies to remember you on return visits to our website.
These are small files of data stored, locally, on your hard-drive. You can prevent cookies from working within your browser settings, but this may affect our websites functionality.

Cookies are used to:
– Measure how you use the website so it can be updated and improved based on your needs.
– Remember the notifications you’ve seen so that we don’t show them to you again.

woolmersales.co.uk cookies aren’t used to identify you personally.

Find out more about cookies and how to manage them at http://www.aboutcookies.org.

Catalogues were correct at the time of publish. For the most up to date prices/product information, please refer to the online shop.